How can I retry a failed credit card payment?

In the Customers view, find and select the desired customer.

Click the Billing & payments tab, and select the desired invoice.

Any failed payment attempts will appear under the invoice history section, and will include a button labeled "Retry this payment." Click this button to give the payment another try.

Alternatively, view the invoice PDF and click "Pay invoice" to access the paywall.

Once you access the paywall, you can initiate the retry yourself if the customer has a credit card saved to their payment methods.

If the customer has no saved payment methods, or if the payment continues to fail, please contact Salesbricks Support via Slack.